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Customer Journey Mapping: Part I - the basics ...
Pubblicato il 16 Novembre 2012
Customer Journey Mapping: Part I - the basics http://t.co/4W4cqOfG via @paulcep
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Customer Journey Mapping: Part I – the basics
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Customer journey mapping is now synonymous with customer and user experience projects. Designing one can help employees understand the end to end journey for the customer and improve understanding ...